Effective Date: April 15, 2026
Last Updated: April 15, 2026

This Refund Policy applies to payments made through Bonpara Inc., Kofe.al, and any related Bonpara platform or service that links to this Policy.

This Policy should be read together with our Terms and Conditions.

1. General Policy

Refund eligibility depends on the type of transaction, whether the relevant digital benefit has been delivered, and applicable law.

Except where required by law or expressly approved by Bonpara:

• completed Support Payments are final;
• activated or delivered Virtual Gifts are final;
• completed Subscription billing periods are non-refundable;
• payment-processing fees may be non-refundable; and
• dissatisfaction with a Creator does not automatically create a right to a refund.

Bonpara may approve a full or partial refund where:

• a payment was duplicated;
• an incorrect amount was charged;
• the payment was unauthorized;
• a technical error prevented delivery;
• the purchased product materially differed from its description;
• a Subscription was charged after a valid cancellation because of a Bonpara error; or
• applicable law requires a refund.

2. Support Payments and Tips

Support Payments and tips are voluntary payments made to support a Creator.

A refund is not ordinarily provided because:

• the Creator did not acknowledge the payment;
• the Creator changed their content or streaming schedule;
• the Supporter changed their mind;
• the Creator did not provide a personal response; or
• the Supporter no longer follows the Creator.

Bonpara may refund a Support Payment if it was unauthorized, duplicated, incorrectly charged, affected by a technical error, or otherwise required by law.

If a Support Payment is refunded or reversed, the corresponding amount may be deducted from the Creator’s pending or future earnings.

3. Virtual Gifts

Virtual Gifts are digital products sold and provided by Bonpara. They allow Supporters to activate visual, audio, animated, highlighted, or interactive effects during or in connection with a Creator’s livestream, live chat, or creator page.

Virtual Gift purchases are generally final after the Gift has been:

• activated;
• displayed;
• added to an activation queue;
• made available for use; or
• otherwise digitally delivered.

A refund may be approved if:

• the Gift was not delivered because of a Bonpara technical error;
• the Supporter was charged more than once;
• the wrong Gift or amount was charged;
• the transaction was unauthorized; or
• the delivered Gift materially differed from its description.

A refund is not ordinarily available solely because:

• the Creator did not acknowledge the Gift;
• the Supporter disliked the Creator’s reaction;
• the livestream ended shortly after activation;
• an attached message was blocked for violating platform rules; or
• the Supporter changed their mind after delivery.

If a Virtual Gift is refunded, reversed, or charged back, the associated Creator Revenue Share may be canceled, withheld, deducted, or recovered.

4. Subscriptions

Subscriptions renew automatically according to the billing period shown at checkout until canceled.

A Supporter may cancel a Subscription through their account settings or another cancellation method provided by Bonpara.

Cancellation:

• prevents future renewal charges;
• does not normally refund previous billing periods; and
• may allow access to continue until the end of the current paid period.

Bonpara may approve a refund if:

• the Subscription was charged after a valid cancellation because of a Bonpara error;
• the same billing period was charged more than once;
• the payment was unauthorized;
• the subscribed package was materially misrepresented; or
• applicable law requires a refund.

Failure to use Subscription benefits does not automatically create a right to a refund.

5. Sponsorship Campaigns

Refunds and payment adjustments relating to Sponsorship Campaigns are governed by the applicable campaign terms or written agreement.

Bonpara may withhold, reverse, or refund campaign payments where:

• required deliverables were not provided;
• campaign requirements were materially breached;
• fraudulent engagement was detected;
• the campaign was canceled under its applicable terms; or
• payment was made in error.

6. How to Request a Refund

To request a refund, contact:

Email: [email protected]

Refund Request Form: [REFUND REQUEST URL]

Please provide:

• the email address used for payment;
• the transaction date;
• the amount and currency;
• the relevant Creator;
• the transaction or receipt reference;
• the reason for the request; and
• any supporting evidence.

Refund requests should be submitted promptly after the transaction or after discovering the issue.

Submission of a request does not guarantee approval.

7. Approved Refunds

Approved refunds will be returned to the original payment method unless another method is required by law or technically necessary.

Bonpara normally initiates an approved refund within 10 business days. The time required for the refunded amount to appear may depend on Stripe, the card network, the Supporter’s bank, and the payment method.

Bonpara is not responsible for delays caused solely by banks, card issuers, or payment providers.

8. Unauthorized Payments and Chargebacks

Users should report suspected unauthorized payments to Bonpara promptly.

Where possible, users should contact Bonpara before filing a payment dispute so that we can investigate and attempt to resolve the issue.

Nothing in this Policy limits a consumer’s lawful right to contact their bank or card issuer.

Users must not submit false, duplicate, misleading, or abusive refund requests or chargebacks.

Bonpara may suspend accounts involved in fraudulent payment disputes and may provide relevant information to Stripe, banks, card networks, or competent authorities.

9. Changes to This Policy

Bonpara may update this Refund Policy to reflect changes to our Services, payment methods, business practices, or legal requirements.

The updated version will be published with a revised “Last Updated” date.

10. Contact

Bonpara Inc.

Email: info @ bonpara.com

Address: Dover, DE, USA